Furnitalia - www.furnitalia.com

The most disgusting, rude customer service over shoddy goods.parts first sent without screws for bed..manager abused me on phone and called me ‘dishonest’ and could not have been more rude and unhelpful, absolutely vile, avoid this company.

I bought a mattress from this company through ‘Wowcher’ described as a ‘deep mattress’

Unfortunately due to a lengthy house move, I did not open the mattress until I moved, thinking that it would be better for the removal people unopened.

The so called mattress was 4” deep, little more than a mattress topper. I have enclosed photos but Furnitalia say I am out of the 30 day money back period. But this is not what was advertised, nor what I thought I ordered. Scandalous that they take people’s hard earned money and send completely the wrong item. My advice is NOT to order from this company, they know that they sent a 4” topper. I am shocked that they cannot see that I have been taken in, well and truly!

Purchased 4pc Rattan Garden Furniture in Brown via Wowcher

1) the material has more black than brown

2) each part has at leat 1 defect, mainly being holes not lining up properly being at 1cm out each

3) spent most of a day assembling 2 pieces with great difficulty. Local joiner has a look and confirmed Allen key supplied not suitable for corner screws He would charge £15 to assemble the remaining 2 pieces using the appropriate drill bit

4) have explained all this to Furnitalia over a 16 day period and all they are prepared to offer for inconvenience is £10 which would not even cover Joiner cost. Instead they would prefer to cover the higher cost of courier to collect the defected set which seems totally bizarre to me

Furnitalia is the only furniture store in Sacramento that contains all contemporary Italian furnishings. The quality of customer service was excellent. The designers helped me find the right piece and also designed my living space with the furniture I like at no additional cost. I got the furniture I liked and I love it.