Blockbuster www.blockbuster.co.uk

I have had the same issues as everyone else on this review, can't cancel subscription online, call number, automated answer. I googled head office details and called too, looks like the rats have already deserted the sinking ship (no answer). So my advice to all of you is..... Clear your 'lists' of DVDs, make sure there are none, and then try and remove any saved cards (debit/credit) if you have purchased in the online store. Email them through the system telling them you wish to cancel, both your subscription and your registration (make sure you click the 'send yourself a copy 'option), and then call your bank and make sure they decline future requests for payment from Blockbuster.co.uk

Blockbuster never said if they received disc I returned 10 days ago. Next rental disc kept saying " processing " for 3 days. No replies to my emails and no one answers phone . 

Service has been good until two weeks ago .

I cancelled subscription by informing them and credit card company.

I think they stopped their online rental but won't admit it.

I have been a member of Blockbuster online disc rental for about a year and it has offered a reasonable service.

This is until the last 2 weeks. I have sent discs back and it still says they are out on rent. The other disc i chose as a topticket has been in processing for over a week and all it says in my list of 50 titles is 'Attempting to allocate stock'.

I have emailed but no reply, I have called them but its just an automated voice saying they cannot deal with my call at this time.

Its all a bit odd really, its like the place has shut down and been deserted.

The staff I called at the local shop ( 20 miles away ) were pleasant but was unable to offer an answer as to where everyone has dissapeared to on the online rental section and headoffice.

All the manager of the store could suggest is to stop the Direct Debit.

COME ON BLOCKBUSTER, IF YOUR CLOSING FOR GOOD JUST TELL US!!!!!!!!!!!!

Do not sign up. I cant believe trading standards have not stopped this national company from repeatedly scamming customers by not providing the service they advertise, not being able to contact via email or telephone and not having any control over how much and when they take your money despite cancelling subscription.

had problems the first time they went in adminstration, but now for the second time. That's it!

if you cancel your subscription via your account. you can't, you are asked to phone a number. when you call a recorded voice says they can't take a call.

Asked my bank to stop payments to blockbuster and hopefully this will work.

Should have cancel after the first time they went bust.

I have been a member for approx. 2 months and things were going great until recently. Suddenly discs they have said they sent haven't arrived, discs I sent back haven't been taken off my list and to make it worse I have been waiting for a despatch for the last week.

I've tried ringing them but get a not very helpful automated voicemail. I've tried emailing them and get no response. I called my local store and they advised me to call my bank to cancel any payments to Blockbuster Online because they thing the Rental is no more.

They have come across as an absolute joke of a company. Certainly has all the traits of a dying company.

takes them 10 days to deliver items bought brands new, have not sent one game to me only movies, no email responses, customer services line is always not working, ordered preowned dredd and it came with out the bluray disc, ordered expendables 1 and came in expendables 2 case.

took 3 payments off me instead of 1.

robbing company, do not use. Not even the 14 day trial as you wont be able to call them to cancel!!!!

i had to pay the post man in order to get my order as blockbuster didnt pay the delivery, what a croc of ****!

I pre ordered GTA and should of had it a month ago yet still haven't received it, I've tried ringing them numerous times only to be kept on hold each time for between 10-20 mins before being cut off.

I rung Blockbuster head office who informed me that it's not their problem and there's nothing they can do, i have emailed them several times over the last month but they are ignoring my emails. I'm shocked such a high profile company are scamming me so I now have to go to my bank to report them for fraudulently taking money from my account.

I've tried to contact Blockbuster customer service for the past week, they're not replying to my emails or answering the customer service line.

This is regarding an item I bought with them and haven't received, they are very quick at taking money though.

previously an item I bought from them shipped to me without the proper amount of stamps where I had to pay to get the item from the post office.

Do Not Use This Company !!!

Grant

It is not my intention to cancel,but this week I have been owed 3 titles there were 11 on my list and you have sent me no4 and no10,ironman3 has been on my list as no1 since released,I am going to rent this on pay per view tonight(whats the point of your service if I have to pay someone else to watch what I want)I have took everything else of my list and left Grand Theft Auto V,if I don't receive this within 5 working days I will cancel,this isn't meant to come across as a threat as I do like online rental,but I'm afraid your service isn't the best

I received a response the morning after,which was obviously the same one that has been sent to others,I am going to be better off cancelling and using PPV at least I won't have to watch films for the sake of it because they were put on my list just to bump up numbers,and ironman 3 is good,good luck in getting it from blockbuster.