AllClear Travel Insurance Reviews

I had a very traumatic trip back to Manchester from gdansk.The plane was diverted to Denmark when I collapsed on board. After initial contact with all clear to confirm medical cover, it was impossible to find out correct information and I was passed from pillar to post by their customer services. At that critical time i was desperately in need of support and assistance. I didn't get any! I had to get used to them taking 3 weeks to respond to every single point if enquiry. At various stages. They denied liability, then refused to pay hospital bill, then quibbled over every single point of my claim. Finally not paying an important section of my expenses. It simply didn't occur to me that I could have problems. Beware Allclear !!! What a set of Unprofessionals !! Never Again. I will always check feedback in future. However further digging is needed because there is little feedback from people who have made a claim !! Beware Allclear. !!

Last year, acting after scrutinising offers from several travel insurance companies recommended by Which Travel, I took an annual policy covering both of my wife and I with AllClear Travel Insurance.

We recently received an invitation by email to renew the policy indicating that the basic charge had increased by 62%. There has been no change in our circumstances other than an increase in age and there was no attempt to justify such a huge increase.

We were offered a so called ‘exclusive loyalty discount’ of 20%. However, we had already received, by surface mail, a speculative invitation to take insurance with AllClear Travel, which offered a 20% discount to ALL new policy holders. On checking, the basic price for new policy holders (before the 20% discount) was identical to the basic pre-discount price that underpinned the renewal offered to us.

The offer of a ‘loyalty’ discount was, to say the least, disingenuous. We understand that, in at least some sectors of the insurance industry, similar marketing ploys have been declared illegal.

By searching around, I found and accepted an offer of more appropriate cover than AllClear Travel offered but for which the premium was slightly less that we paid AllClear Travel last year. It was from a supplier which also offered a further cashback discount of nearly 20% for all business (not just for new business).

We cannot help but form the impression from the excessive increase and misleading

claim about a discount that AllClear Travel is attempting to trade on out of date recommendations.

Age discrimination appears to be rife in the travel industry. The travel insurance companies have never produced factual evidence to justify their claims that the higher rates they charge are statistically sound and are not simply a mechanism for increasing profits at the expense of older people.

This Gibralter based company sell cheap travel insurance, cheap for a reason.

they have virtually no support staff, need a claim or and other kind of help then forget it?

Pay more or you may as welll save your money and have no insurance, its the same thing.

I wanted to change my travel dates for insurance. They wanted £15 just to do this simple task. That's more than what my policy cost. Ridiculous!

I book a flight with tui they cancelled it and I had booked apartment with holiday letting which we couldn't go to because flight was cancelled and the insurance don't want to no told me to get a refund of my credit card.credit card company told me to get it of my travel insurance what a cope out.

I booked a short trip to Malta and booked travel insurance through All Clear. They acted as agents for OK to Travel and I felt assured that everything was sorted. When reading the policy document it stated that I was covered in Area 2, which excludes coverage in Malta!!?? As I was travelling to Malta and this was clearly stated on the booking, I contacted All Clear and spoke to someone to question this. She could not explain why it happened but said I could be upgraded for a fee of €37 to have cover in Malta. I explained that I was unwilling to do that because as far as I was concerned it was their mistake. She told me I could cancel the policy as it was within the 'cooling off period'. My worry is that had I not checked the policy and needed assistance while abroad I would have been left high and dry because Malta is not covered in my booking. Needless to say that I have cancelled and requested a refund. Very angry and frustrated!

I would absolutely avoid 'All Clear' travel insurance. They use a third party company to negotiate their claims who do all they can to pay you nothing. We made a claim after my wife was mugged on holiday and managed to recover almost nothing. If you don't have the original receipts for everything then you will get nothing. On there advertising they say 100% of claims paid in 5 days ....  our claim spanned over 6 months. You are much better using one of the more well known insurance companies as that way you have some chance of recovering a claim

A pretty straight forward website with very clear instructions on how to proceed. The policy choices and requirements are clearly laid out and straight forward to select. It was easy to compare with the details from other sites as the information was presented is a very similar format and order. Although slightly more expensive the cover quoted was of a realistic level for the number of existing medical conditions relevant to both travellers. It will be interesting to see how much the premium increases year on year.

I have used this company for a few years now. It is easy to get a quote , good cover at a competitive price. Straight forward to set up.

Was easy to do online all straightforward and good value cover